Effective as of November 7, 2011
What This Policy Covers
What This Policy Does Not Cover
This policy does not cover the privacy practices of third parties that we do not own or control, such as the practices of Publishers (as defined in our Terms & conditions), third-party payment processing services, or our business partners and advertisers. In addition, we may provide links to other services and on occasion to other sites that may interest you. All of these sites operate independently of Piano and they have their own privacy and security practices. For your best on-line experience, we encourage you to review their policies before submitting any personal information to them.
Types of Users
There are two types of users of the Piano Service: Publishers and Viewers. Publishers create accounts at http://Piano.io, and use the Piano Service to make their content available to Viewers. Viewers use the Piano Service to purchase and view content made available by Publishers. Viewers may elect to create user accounts if they choose. Unless the context of this policy makes clear the type of user (Publisher or Viewer) referenced by the, the term “you,” as used in this policy, refers to both Publishers and Viewers.
How we collect information: information publishers provide during account creation
Registration Information For Publishers
During the process by which Publishers register for a user account, we require that the Publisher provide its name and email address. We will send you an email to verify that you are the owner of the provided email address. If you are a Publisher and choose to receive payments by check, you will also need to provide your physical mailing address. You will also choose a User Name that we will use to identify you in our system. In order to meet “Know-Your-Customer” (“KYC”) banking mandates or Anti-money-laundering (“AML”) legislation or similar purposes), Piano may be required to request additional information to verify Publisher’s compliance with the Terms and Conditions agreed to as part of the registration process. For more information, please refer to the Publisher Registration Terms and Conditions.
Access To Your Personal Information
In general, we make it easy for Publishers to view the personally identifiable information we have collected from that Publisher. That information is available at the Publisher’s user account page, where Publishers can add, edit, or delete such personally identifiable information as the Publisher sees fit.
Optional Information You Provide
Surveys and Contests
Your participation in contests or surveys offered by and through the Piano Service is entirely optional. Should you choose to participate in a contest or survey, we may collect personally identifiable information from you as a condition of that participation. If you do not wish to disclose the requested information, please do not participate in the contest or survey for which it is required.
Information Provided By Viewers Before Viewing Content
If you choose to create a Piano user account, we require that you provide your name and email address. We will send you an email to verify that you are the owner of the provided email address. You will also be required to provide payment information (e.g., PayPal account information) that can be used to purchase content through the Piano Service. Piano will never store your password for any third-party payment processing services.
If you choose to create an account using a credit card, Piano will collect your credit card number; expiration date; name on the credit card; card security code, zip/postal code; and physical address.
If you choose to pay for the content on a one-time-transaction (e.g., a la carte) basis, you will be required to provide payment information (e.g., PayPal account information) that can be used to complete that purchase. Because the Piano Service allows you to replay content you have purchased (subject to the terms selected by the Publisher of such content) we will also create a temporary account in our system that will allow you to access the content in accordance with its terms. Once the temporary account is no longer useful, we will schedule this temporary account and all information associated with the temporary account for deletion.
Editing / Deleting Account Information
Any user who establishes a Piano user account (whether a Publisher or a Viewer) can view the personally identifiable information we have collected from that user. That information is available at the user’s account page, where users can add, edit, or delete such personally identifiable information as the user sees fit. To completely delete your account and accompanying personal information, please contact us at firstname.lastname@example.org.
Information We Do Not Collect From Any Users
Social Security Number
We do not require your social security number to use the Piano Service or to access any part of our site. Piano will never ask for your social security number except in the course of required tax documentation prior to publisher payments.
Information We Track
Similar to many websites and internet services, we gather certain anonymous, non-personal information automatically and store it in web server log files. This information includes internet protocol addresses, browser type, internet service provider (ISP), site entry/exit pages, operating system, date/time stamp, and click stream data. We use this information to improve our site, analyze trends, administer the site, and gather aggregate information about our user base as a whole. Aggregate information is data we collect about a group or category of services or users from which individual user identities have been removed, and therefore does not include your personally identifiable information. Of course, if you complete transactions through the Piano site, we will collect and track payment information so that we can properly pay our publisher partners.
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. It can also help us understand how our site visitors click to our site, what pages they view during their visit, and their account and preference information as users of the Piano Service. Similar to many websites, the Piano Service stores an encrypted cookie on your computer so we can remember you when you come back without requiring you to log in each time. Cookies also allow us to track and understand the interests of our users to enhance the overall experience on our site. Cookies used by Piano do not include your personally identifiable information.
If you prefer not to receive cookies, you can set your web browser software to disable them. To do so, please refer to the help section of your specific browser for more information on how to manage or disable cookies. Please note that your browser must be configured to accept cookies to use the Piano Service.
How we use information
In Piano Communications
We use emails and/or prominent notifications on our website as our primary means to inform our users of important service and promotional announcements.
When a Publisher establishes an account at http://piano.io, we use the email address provided during account creation to deliver important service-related announcements to that Publisher. Examples of service-related announcements include: email verification during registration, requests for password reset, important security or server maintenance updates, upgrades, and new releases, or policy changes. These service-related announcements are considered a fundamental part the Piano Service, and Publishers cannot opt-out of these email announcements.
In order to improve the experience for our users, we will offer you the ability to sign up for optional email communications, such as regular updates from Piano. These communications are enhancements to our service and are entirely optional. We will ask for your consent before sending you promotional communications, and will make it easy for you to unsubscribe from these communications either through the emails themselves or though your account management options page.
Refer A Friend Program
If you choose to use our referral tool to tell a friend about the Piano Service, we will ask you for your friend’s name and email address. At your request we will automatically send your friend a one-time email inviting him or her to visit this Site. We store this information for the purpose of sending this one-time email, and to track the success of our referral program only. Piano will not use this email address for any other purpose.
On Our Website
Identification Of Publishers By User Name
When Publishers enable Viewers to pay for Publisher Services using the Piano Service, such Publisher Services will be identified by the Publisher’s User Name, Publisher’s legal name or Publisher’s popularly recognized name. In making Publisher Services available for purchase using the Piano Service, Publishers are not required to provide or publicize any personally identifiable information.
As noted above, we use information collected from our web log files to calculate and publish anonymous, non-personal, aggregate statistics that we believe our users are interested in viewing. For example, we may track and publish the total number of users who have viewed a Publisher Service. We publish this data in aggregate form only, and do not tie it to any personally identifiable information.
For Internal Reporting and Analysis
As noted above, we use information gathered from log files and cookies to improve our site, analyze trends, administer the site, track users’ movements around the site, and to gather aggregate information about our user base as a whole. We do not tie this data to personally identifiable information.
How we share and disclose information
We share your personally identifiable information, i.e. user name and email address, with Publishers that use the Piano Service to make their content available to Viewers. We do so because when a Viewer purchases content from one of our Publisher partners they are in effect acting as a customer of the Publisher. Your data is co-owned with the Publisher and Piano.
Occasionally we share anonymous, non-personal, aggregate information about our user base with partners or advertisers, and we may publish these aggregate usage statistics on our website for the interest of our users. We do not tie this shared or published data to the personally identifiable information of any person.
In some cases, we allow you to access or link to other web services through our website. We also allow you to pay for Publisher Services using the Piano Service using selected third party payment processing services (e.g., PayPal). We make it easy for you to determine when you are accessing or linking to these other web services through our website. In all of these cases, those sites may choose to collect your personal information as they deem appropriate. As noted above, we are not responsible for or in control of how third parties collect, use, or disclose your information obtained through these linked services. We encourage you to be aware when you are using these third party services and, for your best on-line experience, we encourage you to review their policies before submitting any personal information to them.
As Necessary In Certain Legal Circumstances
How we keep information secure
Security of Account Information
Publisher’s account information is password-protected.
We use commercially reasonable efforts to safeguard and secure your personal information while stored on our computer systems. We have implemented a variety of industry standard encryption and security technologies and procedures to protect your information, including your personal information, stored in our computer systems from unauthorized access. Please be aware that no method of transmission over the internet, or method of electronic storage, is 100% secure, thus we strive to use commercially reasonable means to protect your personal information, but we cannot guarantee its absolute security.
We also maintain industry standard physical and electronic procedural safeguards that limit access to your personally identifiable information to our employees (or people working on our behalf and under confidentiality agreements) who, through the course of standard business activities, need to access your personally identifiable information.
If you subscribe to any optional promotional communications, you will be able to unsubscribe from these communications through your account management options or through the emails we send you.
If you agree to share personally identifiable information with any third party, you acknowledge that Piano does not control and shall not be responsible for any use of that information. Piano may facilitate the sharing of your personal information with your consent or request, but information shared with any third party is then subject to separate agreement between you and the third party.