As organizations scale, their data often splinters—different teams use different metrics, define KPIs differently and build insights in silos. The result leads to misalignment, duplication and missed opportunities. 

In this clip, Nathalie Berdat, Head of Data & AI Governance of the BBC, gets to the heart of the issue: breaking silos isn’t just a technical challenge—it’s a strategic and cultural one. Here are three takeaways from her approach to making data a shared, trusted asset across the business. 

1. Governance Creates Trust 

Data governance isn’t just about control—it’s about creating consistency. Nathalie emphasizes the need for a single source of truth: one version of a metric that marketing, product, digital, and other teams all align on. 

When organizations align on definitions and methodologies, they reduce confusion and increase the confidence teams have in the data they're using to make decisions. 

2. Interoperability Unlocks Value 

Beyond standardizing data, it needs to flow seamlessly across the organization. Nathalie points to interoperability as a core design principle in how data products are built and shared at the BBC. 

Whether it’s for reporting, experimentation, or product development, data must be designed with cross-functional utility in mind. That means thinking about structure, format, accessibility, and flexibility from day one. 

3. Cultural Alignment is the Hardest—and Most Critical—Step 

Even with the right systems in place, progress stalls if teams aren’t aligned in mindset. Nathalie notes that large organizations often grow in silos, each with its own version of the truth—and getting teams to “play nice” isn’t always easy. 

This shift requires leadership buy-in, ongoing communication, and mutual accountability. Governance isn’t a back-office function—it’s an active, collaborative process that impacts the entire business. 

Conclusion 

Ultimately, data doesn’t drive value on its own—alignment does. When organizations invest in governance, design for interoperability, and commit to a culture of shared truth, they unlock the real potential of their data. Platforms like Piano Analytics support this shift by helping teams unify definitions, streamline access and build trust in the data that drives decisions—turning information into a strategic asset.